Call Center Customer Care virtual call center 
SharpenCX
APRIL 7, 2020
As your customer service team adopts this virtual call center model, let’s review essential remote work trends you need to ensure your call center team maintains customer experience and productivity. Stay on Top of the Challenges of a Virtual Call Center.
ShepHyken
AUGUST 17, 2021
When you consider the different scenarios that individuals are put in, dealing with different contacts every day, they have a lot of people they have to interact with, whether that’s the customer directly or the supervisor at the company they’re supporting. About: Greg Hanover was named CEO of Liveops Inc.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OctopusTech
SEPTEMBER 9, 2023
Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?
NobelBiz
MAY 24, 2022
Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. But how exactly?
Liveops
NOVEMBER 16, 2018
Contact center managers, meanwhile, can look forward to the potential year-end bonus for hitting year-end customer satisfaction (CSAT) and net promoter score (NPS) goals. What challenges do call centers traditionally face during the holidays? It’s not a challenge that organizations can solve through hiring alone.
Blueship Call Center
FEBRUARY 13, 2023
While answering the phone could seem like a distraction from more crucial operational needs, providing excellent customer service is essential for gaining new clients and keeping existing ones. Contact center outsourcing services are used by companies of all kinds to handle their phone lines in several ways.
Xaqt
APRIL 1, 2020
COVID-19 has created a perfect storm for call centers as companies are being hit from multiple sides. Many are facing service disruptions to their core business that is driving call volume to unprecedented levels. All the while, customers are paying attention to how companies respond and will remember their experience.
Expert insights. Personalized for you.
104 
Let's personalize your content