Call Center Customer Experience Virtual Agent White Paper 
VocalCom
JULY 2, 2020
However, this does not mean that agents will totally disappear from contact centers. On the contrary, the importance of the human touch will become more prominent going forward because an over-reliance on technology can negatively impact the customer experience. The rise of the ‘Super-Agent’.
Liveops
APRIL 17, 2018
They don’t view their contact center jobs as a long-term career, therefore they don’t have much loyalty to your company. woman pleaded guilty in a scheme against a call center where she’d worked. Tight restrictions hinder productivity, frustrate employees, and will affect customer experience.
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Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Click here to view the full infographic.
Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Click here to view the full infographic.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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