Call Center Entertainment Service level 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Fonolo
JANUARY 29, 2019
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You may know a few of these already, but trust us: It never hurts to revisit some of the pivotal advancements, trends, stats, and interesting facts that have made waves in the call center industry (both past and present). Call backs anyone?
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Fonolo
OCTOBER 10, 2018
Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age. From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers.
SharpenCX
FEBRUARY 25, 2020
Stress is a reality in the workplace, especially in call centers. Call centers are the front lines. As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching.
Vcaretec
JUNE 6, 2022
It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold. This customer care test is the last chance for retailers to inspire loyalty for the coming year.
NICE inContact
JUNE 28, 2019
It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. It also means having powerful digital call center software ready. Brands stress and frustrate customers in many ways. It’s a winning combination.
Calabrio
OCTOBER 14, 2019
Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.
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