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Increasing the ability for citizens to access pertinent information in a self-service manner saves the department time and money, lessening the need for callcenter agent interaction. Jay Pillai is a Principal Solution Architect at Amazon Web Services.
And various marketing and research companies use them to conduct surveys and take feedback. What starts as an irritating phone call can rob you of your identity, and your life’s savings, and do a lot more damage than you can imagine. In 1984, the idea got its first public trial with Bell Atlantic and a follow-up in 1987.
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