Remove Call Center Remove Finance Remove Front-line service
article thumbnail

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. When people call a call center, what they are really looking for is a relationship. Or is that legal and finance that are doing it, to their own detriment by the way?