Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. When people call a call center, what they are really looking for is a relationship. And then you take the survey and it’s three or four questions. They are looking for empathy.
48 
Let's personalize your content