AWS Machine Learning

AUGUST 21, 2024

This new feature enables organizations to process large volumes of data when interacting with foundation models (FMs), addressing a critical need in various industries, including call center operations. It is particularly well suited for large-scale call center operations where instantaneous results are not always a requirement.

Call Center 117

Call Center APIs Engineering Accountability 117

Contact Center Pipeline

JULY 8, 2015

Last month, we shared insights from industry solutions providers about the top challenges that contact centers face when transitioning their strategy from multichannel to omnichannel, as well as the important first steps to take on your journey.

Multichannel 100

Multichannel industry solution Contact Center Call Center 100

AWS Machine Learning

SEPTEMBER 28, 2023

Increasing the ability for citizens to access pertinent information in a self-service manner saves the department time and money, lessening the need for call center agent interaction. Jay Pillai is a Principal Solution Architect at Amazon Web Services.

Enterprise 128

Enterprise Real estate Chatbots Construction 128

NobelBiz

SEPTEMBER 7, 2020

Since STIR does not say what the information is or how it displays, the Alliance for Telecommunications Industry Solutions came up with SHAKEN. The service provider can see the location of the call they received, but they have no authorization for the source, nor can they verify if it is authorized to use the number.

Telecommunications 52

Telecommunications Engineering industry solution Call Center 52

CSM Magazine

AUGUST 26, 2019

Its flexible deployment has made it an ideal cross-industry solution, and Innov8tif joins ID R&D’s growing roster of global partners which includes banks, financial institutions, customer service and call centers, health care, insurance, smart home, and IoT businesses.

Telecommunications 40

Telecommunications Banking Self service industry solution 40

Verint

SEPTEMBER 8, 2017

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.

industry solution 27

industry solution Personalization Customer Experience Customer Service 27

Hodusoft

OCTOBER 26, 2023

In later years, STIR/SHAKEN was developed jointly by the SIP Forum and the Alliance for Telecommunications Industry Solutions (ATIS) to efficiently implement the Internet Engineering Task Force (IETF). Enhancing call centers Since its inception, the STIR/SHAKEN feature played a huge role in boosting call centers.

Telecommunications 52

Telecommunications Government Education voip 52