Monet Software

MARCH 20, 2019

Verint Monet WFO, Workforce Optimization in the Cloud is a unified suite for contact centers and help desks to automate workforce management, quality management, performance management and analytics. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “On

CRM 15

CRM Quality management Contact Center Analytics 15

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Monet Software

FEBRUARY 15, 2019

Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that its WFO solution, Monet WFO received 2018 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries.

CRM 54

CRM Quality management Contact Center Analytics 54

Outsource Consultants

FEBRUARY 27, 2025

India’s call centers have long been a cornerstone of global customer service. However, recent years have seen a remarkable transformation in their approach to quality assurance. At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Contact Center Pipeline

SEPTEMBER 6, 2016

Vacations are dwindling down. Schools are ramping up. We’re planning our agent celebrations for Customer Service Week next month. It is a busy time of year. Our September issue focuses on many agent issues; performance metrics, attendance, agent desktops, employee engagement, customer experience…and more.

Contact Center 100

Contact Center Employee engagement Metrics Customer Experience 100

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Monet Software

DECEMBER 21, 2018

In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. It is given to vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The unified platform experience improves efficiency by giving agents greater visibility and empowerment.

Schedule adherence 48

Schedule adherence contact center solutions Contact Center Best practices 48