Contact Center Pipeline

AUGUST 26, 2020

But businesses of all types and sizes rely on outbound calling to generate sales and drive revenue. In many cases, they turn to third-party call center outsourcers for the necessary resources and expertise. Selling a product or service over the phone isn’t easy—ask anyone who’s ever done it for a living.

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Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Call Center Workforce Statistics.

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Beyond Philosophy

JULY 3, 2021

It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. The question is, was outsourcing that part of your experience really a good idea or a big mistake? Maybe it’s a towing service. Perhaps you use an interior designer.

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Fonolo

FEBRUARY 24, 2021

Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business. In this guide, we’ll walk you through the reasons why businesses outsource their customer service strategies to call center companies. Reasons to Outsource Customer Service.

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CCNG

MAY 11, 2022

Our industry does a nice job of illustrating the functions agents perform inside a call center or from work-at-home. How can we effectively recruit, train, develop, and retain talent if we don't know who we are hiring or why they're applying for a call center job in the first place? Let's jump right in. ?

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Call Center outsourcing Agent burnout Business Process Outsourcing 195

CustomerServ

AUGUST 31, 2021

Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers.

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TeleDirect

DECEMBER 25, 2024

How 24/7 Call Centers Improve Your Customer Experience In todays global and always-connected marketplace, customer expectations have evolved dramatically. For this reason, 24/7 call centers have emerged as a vital component for businesses aiming to exceed customer expectations and stay competitive. These include: 1.

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TeleDirect

JANUARY 7, 2025

5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system.

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Outsource Consultants

MARCH 15, 2021

But for important business decisions – like selecting an outsource call center partner – it’s probably best to skip the excitement and stick to pragmatism. Many companies unintentionally mirror this model of including inferior options when they are searching for an outsource call center partner.

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CCNG

JULY 3, 2024

As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing. By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92

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Callminer

JULY 30, 2020

In many cases, those complaints first reach the ears of a call center rep. That’s why patience, empathy, and active listening skills are among the most important skills every call center rep should have. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

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Call Center Customer Service Scripts Coaching 265

Outsource Consultants

JULY 26, 2021

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? There are many reasons to be bullish on the ROI implications for shifting some (perhaps many) of your core services to a contact center vendor.

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Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. Despite the advantages of BPOs (24/7 customer support, location flexibility, cost savings, etc.), So what’s the solution?

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outsourcing Contact Center Business Process Outsourcing industry standards 186

Outsource Consultants

OCTOBER 20, 2021

At Outsource Consultants, we have a proud history of finding outsourcing analogies with seemingly unrelated topics , and this is no exception. Because the tactics you once used to fill your pillowcase with chocolate are the same ones you should be using for outsource call center search and selection.

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Callminer

OCTOBER 21, 2019

These expert tips and best practices will help you choose the best outsourced call center services for your company’s needs.

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AnomalySquared

OCTOBER 2, 2023

While there are various strategies to improve customer engagement, one that stands out is call center outsourcing. Here we'll explore how outsourcing your call center operations can be a game-changer in enhancing customer engagement.

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outsourcing Call Center Customer Service Customer Experience 104

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project.

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Blueship Call Center

DECEMBER 30, 2024

Most companies these days provide high-quality customer interaction with the help of professional outsourcing call center companies. As more and more companies continue to outsource their core business operations, the demand for outsourcing grows exponentially, and hence changing the face of customer service.

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outsourcing Call Center Technical Support Healthcare 60

CCNG

JULY 27, 2022

There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. Times have changed, and where necessary, call center and BPO metrics must change with them.

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Call Center Metrics At home agents Average Handle Time 195

Fonolo

FEBRUARY 4, 2021

This is especially true when it comes to contact center outsourcing. It may be tempting to hire an external team when faced with high call volumes, but in doing so, you risk lowering the quality of your customer experience. Luckily, there are many tools and technologies out there that can help you avoid the need for outsourcing.

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outsourcing Contact Center Technology Interactive Voice Response 154

Beyond Philosophy

MAY 25, 2016

Unable to reach a compromise for the outsourcing and transfer of their jobs , employees from all parts of the organization walked off the job last month. Verizon wants to hire more non-union workers, reassign union workers for up to two months in another city, and outsource more capacity to call centers in the Philippines and Mexico.

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Wireless outsourcing Employee engagement Call Center 283

Fonolo

JUNE 22, 2021

How to Foster Agent Engagement in a Hybrid Contact Center. This guide also breaks down how strong agent engagement can significantly boost revenue and overall call center metrics – two good reasons for call center managers to take their employee engagement seriously. And more ( view the full list here )!

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Call Center call center software Employee engagement Gamification 151

BlueOcean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or

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outsourcing Contact Center Call Center Customer Care 118

AnomalySquared

DECEMBER 14, 2023

One strategic move that can significantly impact your business's efficiency and customer satisfaction is outsourcing your call center operations. In this blog post, we'll explore the key benefits of call center outsourcing and how it can help prepare your business for the year ahead.

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outsourcing Call Center 96

Fonolo

APRIL 15, 2021

Occupancy Rate is one of the most widely used metrics in the call center industry. If you’re new to call center KPIs or need a refresher, you’ve come to the right place. The Executive Guide to Improving 6 Call Center Metrics. Are you overstaffing or understaffing your call center? DID YOU KNOW?

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Call Center Metrics Contact Center outsourcing 152

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry?

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OctopusTech

MAY 19, 2021

Call centers deal with huge bundles of data daily. They deal with user info, company data, financial transactions history, and databases of the companies that Outsource to India. As data is the lifeblood of call centers, having a reliable as well as robust data backup system is a must. Outsource to India.

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Call Center outsourcing Big data Personalization 116

Outsource Consultants

OCTOBER 28, 2024

If you’re exploring outsourcing options, call center services in Kenya should be on your radar. Whether you’re looking for call centers in Nairobi or exploring options across the country, Kenya’s BPO landscape is becoming a strong contender for companies looking to elevate their customer service.

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Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot. The Rise of Hub & Spoke in Call Centers.

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Fonolo

APRIL 29, 2021

Call centers have traditionally been seen as unprofitable, and a necessary cost for businesses. With that said, call centers are expensive to run, so it’s important to consider the financial costs involved. If you’re thinking of launching your own call center, here’s a guide to help you calculate the costs involved.

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Outsource Consultants

MAY 4, 2022

As a celebration for May the 4th , a punny day celebrating everything Star Wars, Outsource Consultants has broken down how each of these four famous movie quotes relates to the BPO industry. Which quotes resonate most with your company and its outsourcing needs? Outsource Consultants is here to help with our highly qualified team.

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Outsource Consultants

OCTOBER 13, 2020

In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. So which BPO option is best for organizations looking for stable outsourcing in 2020 and beyond? Few (if any) outsource locations can compete with The Philippines on price tag.

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TeleDirect

DECEMBER 23, 2024

5 Common Questions About Call Center Outsourcing Answered Call center outsourcing has become a go-to solution for businesses seeking to streamline operations, improve customer service, and reduce costs. What Is Call Center Outsourcing? Key advantages include: 1.

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Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. Outsource Consultants is number 12 on the list.

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Outsource Consultants

MARCH 28, 2023

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

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Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. . What Experts Say About Outsourcing for Growth.

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Fonolo

MAY 13, 2021

Call centers have a reputation as a ‘money pit’ for businesses. Today, we know that a fully optimized contact center can actually create more opportunities for sales and customer engagement. The ROI of Call-Backs for Your Call Center. The ROI of Call-Backs for Your Call Center.

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