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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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14 Questions you Need to ask when Considering Call Center Consolidation

Taylor Reach Group

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. These Call Centers can exist in a company’s divisions or operating companies.

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Which Call Center Model is Right For You?

Global Response

Inbound, outbound, blended, hybrid—navigating the different types of call center models can require its own dictionary. If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help.

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Should You Outsource Your Contact Center?

Real Blue Sky

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.

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IdeasUnlimited Celebrates 10th Anniversary

IdeasUnlimited

The company has established itself as an experienced global 24/7 support services provider in a variety of industries such as e-commerce, real estate, medical, construction, retail, technology, and more. In 2019, IdeasUnlimited was awarded the top Houston company for call center and business support services by Clutch.

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IdeasUnlimited Celebrates 10th Anniversary

IdeasUnlimited

The company has established itself as an experienced global 24/7 support services provider in a variety of industries such as e-commerce, real estate, medical, construction, retail, technology, and more. In 2019, IdeasUnlimited was awarded the top Houston company for call center and business support services by Clutch.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. TechSee provides the first intelligent visual support solution powered by artificial intelligence and augmented reality.