ShepHyken

JANUARY 29, 2021

While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. IVR systems make it possible to collect information about a client when they call. Productivity’, on the other hand, is an angle of busyness that most call centers miss.

Best practices 246

Best practices Contact Center Interactive Voice Response Call Center 246

Myra Golden Media

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 184

Customer Service Morale Call Center Management 184

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

TeleDirect

JANUARY 17, 2020

Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. It all starts with a call center quality assurance system. Boost Call Center Quality Today – Keep These Practices on Your Radar. Evaluate agents.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

Myra Golden Media

NOVEMBER 20, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 185

Coaching Customer Care Customer Support Feedback 185

CX Global Media

OCTOBER 15, 2018

Most often, contact center senior leaders promote their best agents to be supervisors without equipping them (more than 50% fail) with vital new leadership skills focused on the six core competencies they must develop. How to Build a Contact Center Dream Team. FREE Training – How Do Your Call Center Supervisors Measure Up?

Contact Center 269

Contact Center Morale Call Center Metrics 269

Myra Golden Media

JULY 31, 2019

The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up. Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 166

Coaching Customer Care Customer Support Customer Service 166

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. What is call center training?

Call Center 96

Call Center Gamification Coaching Contact Center 96

Call Center Weekly

NOVEMBER 19, 2018

Leadership must be committed to improving and should regularly attend training, seminars and conferences. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO.

Government 222

Government Contact Center Feedback Consulting 222

Myra Golden Media

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. You will not be sorry.”.

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Calltools

JULY 10, 2019

The busy holiday season seems far off, but now is the right time to start thinking about how your call center agents will handle crazy call volumes. A lot of call centers hire more employees and seasonal workers to make the holiday buying season tolerable.

Call Center 75

Call Center call center software Scripts Sales 75

SharpenCX

JUNE 28, 2023

Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? Cost per call — the average cost you incur for every call handled. Onboarding Time (or time to value).

Call Center 67

Call Center Metrics call center software Contact Center 67

TeleDirect

JUNE 2, 2021

So which type of call center do you currently have? Or, which kind of call center are you looking to implement in order to improve customer service? But first – let’s define the different types of call centers. The Main Types of Call Centers. That’s the list of different types of call centers.

Call Center 62

Call Center Business Process Outsourcing Upselling outsourcing 62

OctopusTech

FEBRUARY 28, 2018

b) By educating prospects and providing them with the information needed for their purchase via blog articles related to their interests, inviting them to seminars, sharing their success stories etc. What Roles do Call Centers Play in Lead Nurturing? Let’s find out if call centers are any better at nurturing leads-.

Call Center 69

Call Center Education outsourcing Sales 69

TeleDirect

AUGUST 23, 2019

To thrive in this new environment, where consumers increasingly dictate how, when and where they will buy, more and more companies are taking advantage of outsourced call center customer services – including those that operate 24/7. The Top Advantages of 24/7 Call Centers. Hidden sales opportunities.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

TeleDirect

JULY 1, 2021

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. From tech-friendly automated support to live agent assistance, we’re the preferred inbound & outbound call center solution for companies across the globe.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

TeleDirect

JANUARY 9, 2019

And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more? Here are just a handful of ways: Reservation services.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

Taylor Reach Group

MAY 14, 2020

You still want to keep in touch with them: send a text, make a call, ask them how they’re doing. You’ll be the “great boss example” they cite in future training seminars. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Technology 136

Technology Customer Experience Entertainment Coaching 136

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

outsourcing 8

outsourcing Construction Contact Center Banking 8

VocalCom

JULY 10, 2017

Good communication in the call center is an essential part of customer service success. Here are five ways to improve communication in the call center. By streamlining the process, call centers may save costs with faster resolutions, and agents and managers will be more efficient and confident in their roles.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Quality Contact Solutions

DECEMBER 31, 1969

Define the call center outsourcing project scope. Define your call center outsourcing deliverables. Create a call center outsourcing implementation plan. Identify your roadblocks with call center outsourcing. Complete end to end testing for successful call center outsourcing.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Noble Systems

AUGUST 27, 2020

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Telemarketing can be used to make a simple, one-call sale. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

CSM Magazine

MARCH 18, 2020

This holds true in both the business and private sectors, but unfortunately, many customer service call centers leave a lot to be desired. Typical issues include such things as not providing timely responses to incoming calls or not having the ability to route a customer’s concern to the appropriate department or individual.

Call Center 52

Call Center Customer Service Scripts Consulting 52

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Adapt and pool your peers for an interactive day focused on effectively managing your call center. By: Sarah Hill – Stapley.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Voiptime

JANUARY 10, 2023

Time management is the favorite theme of many seminars and self-development courses for young or even experienced call center managers. There are numerous time management practices - for call center managers and hired specialists, based on diverse approaches. What are the best call center time management tips?

Time management 40

Time management Call Center Management Service level 40

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. This is where telemarketing services can help increase your sales. Having a major event and need your target audience to know about it? Try an event awareness campaign. is a hands-on leader and he loves to win!

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

JustCall

DECEMBER 1, 2022

Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.

Call Center 52

Call Center Management Agent burnout Scripts 52

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. Contact us today to learn more.

Sales 98

Sales Upselling B2C Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?” Start a Conversation. Compliance.

Call Center 40

Call Center Wireless outsourcing B2C 40

TeleDirect

MARCH 1, 2019

If your reservations aren’t up to speed, the best seminar or event content in the world won’t matter. Industry seminars. TeleDirect’s expertise in outsourced call center platforms and streamlined customer communication is the result of our proven support systems and professional live agent support. Trade shows.

outsourcing 48

outsourcing Business Process Outsourcing Entertainment Call Center 48

Quality Contact Solutions

DECEMBER 31, 1969

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?”

Call Center 40

Call Center Metrics First call resolution Schedule adherence 40

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Call Centre & Customer Services Summit April 23 – 24, London Stansted. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Provide free or subsidized lifestyle coaching, counseling, or self-management programs.

Contact Center 105

Contact Center Consulting Consulting Coaching 105