Brad Cleveland Blog

MARCH 5, 2018

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. When this information is captured, identified, assimilated and … Continue reading → The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value appeared first on Brad Cleveland.

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Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner. Click here to contact us!

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Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Brad Cleveland Blog

MARCH 5, 2018

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OctopusTech

JULY 14, 2018

But with the passing time, as the expectations of customers are continuously evolving along with the complexity in providing them the desired services, various businesses can be seen struggling to maintain the strategic value and profitability of their organisations. And outsourcing your customer support services does exactly that.

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outsourcing Customer Support Strategic Value Call Center 63

CSM Magazine

OCTOBER 6, 2020

This will enable customers to leverage and analyze the data from these conversations to drive compliance, business strategies, and outcomes. Red Box is a leading dedicated voice specialist with over 30 years’ experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice.

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Brad Cleveland Blog

APRIL 19, 2016

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Brad Cleveland Blog

SEPTEMBER 16, 2014

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Brad Cleveland Blog

APRIL 19, 2016

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Brad Cleveland Blog

MARCH 5, 2018

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Brad Cleveland Blog

SEPTEMBER 16, 2014

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Brad Cleveland Blog

MARCH 3, 2016

Great service is a leadership responsibility that can provide tremendous strategic value. No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. You can watch the 20 minute presentation “Beyond …

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Brad Cleveland Blog

JUNE 21, 2012

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value. This podcast is also available as an article: The Measures Every Contact Center Should Have

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Contact Center Strategic Value Service level Call Center 20

Brad Cleveland Blog

JUNE 21, 2012

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value. This podcast is also available as an article: The Measures Every Contact Center Should Have.

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Contact Center Strategic Value Service level Call Center 20

Talkdesk

MAY 23, 2019

And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. In fact, I ended up very proudly as CEO of that, and then, as things tend to do as markets develop and mature, we were acquired by a South African business called Dimension Data.

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Brad Cleveland Blog

MARCH 3, 2016

Great service is a leadership responsibility that can provide tremendous strategic value. No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. You can watch the 20 minute presentation “Beyond …

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Brad Cleveland Blog

DECEMBER 17, 2015

” Everybody knows … Continue reading → The post The Best-Managed Contact Centers: #1 – They Produce High Levels of Value appeared first on Brad Cleveland. In some organizations, you can feel the energy as soon as you walk in the door.

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Brad Cleveland Blog

DECEMBER 17, 2015

The contact center “clicks.” In some organizations, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, a feeling of community, good planning, coordination and the willingness to make the “extra effort.” ” While there are a …

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Contact Center Management Strategic Value Call Center 24

Brad Cleveland Blog

DECEMBER 17, 2015

The contact center “clicks.” In some organizations, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, a feeling of community, good planning, coordination and the willingness to make the “extra effort.” ” While there are a …

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