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By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz CallLog Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
Easy to set up and configure: An intuitive user interface and quick-to-traverse screens are an uncompromisable aspect of any call center software. Easy management of callflows: Having features like an IVR, call routing, business hours amongst the other basic ones contributes to handling every call that comes your call center’s way.
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