Callminer

OCTOBER 11, 2018

Back-end conversion rates are best utilized when partners share lead detail conversion data with call centers. In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities). Operational efficiency, particularly focusing on caller forecasting.

Call Center 561

Call Center Metrics Contact Center Wait times 561

OctopusTech

MARCH 7, 2019

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth.

Education 59

Education Call Center Caller satisfaction Call flow 59

NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. 48% prefer to call, 42% like webchat, and 36% prefer “Contact Us” forms. There is a large overlap in the figures.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52