20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
He is an expert on knowledge bases and is KCS certified. The most overlooked call center metric is…”. How frequently call center agents use knowledge to resolve customer queries. To leverage this metric call centers should rely on the reporting data that is provided by the knowledge base solution they are using.
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