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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Call-type tracking is also important. Understanding the types of calls you receive will increase your effectiveness with hiring, training, and staffing. With smart-routing, companies can also boost employee morale. Using data on the types of incoming calls ensures the best experience for the customer and the employees.
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