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Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. If these resources solved the customer’s problem, the tool allows the customer to close the ticket themselves.
Let’s see what these education call centers really have to offer to your institution. a) Call centers offer lead management that handles both the admissions and the queries besides tracking the source of all the inquiries. b) Your callers get instant SMS and email notifications for all the courses offered at your institution.
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