Talkdesk

MARCH 12, 2021

Talkdesk AppConnect (a customer experience solution marketplace) provides one-click integrations to all key features like agent productivity tools, digital channel management, chatbots and automation tools. It reduces the call centers average cost per case and improves upsell opportunities. Manage complex call flow designs.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

SmartAction

SEPTEMBER 16, 2020

They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. They are transferred to live agents where they can upsell the motorist.

Virtual Agent 88

Virtual Agent Self service outsourcing Call flow 88

Transparent BPO

AUGUST 20, 2019

Offer Additional Channels Today’s consumer values speed, so in addition to traditional phone and email, adding support channels like chatbots, live chat, social media, and mobile apps is no longer a luxury but a necessity. Make it easy for the customer to get in touch with you using whatever means is best suited to their preference.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

SmartAction

SEPTEMBER 14, 2020

They are the high volume, repetitive interactions that your live agents deem a nuisance because they really aren’t doing any interesting problem solving but merely following a call flow, gathering information, then taking some sort of action. They are transferred to live agents where they can upsell the motorist.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45