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Hotel admins can program IVR callflows to enable self-booking, escalation to live agents, and avail other services. Automatic Call Distribution (ACD). ACD or intelligent call routing helps you create customized callflows for inbound callers. How VoIP Helps in the RealEstate Sector.
It’s crucial to have direct experience of things like callflows, processes, and winning behavior. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. Those who received zero forms of coaching had the worst satisfaction metrics across the board.
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