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The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) A number of applications and programs can be integrated into your premise or cloud contactcentersolution through your CTI system. This allows companies to seamlessly insert CRM into the callflow.
Nextiva Nextiva is a more comprehensive business solution for communications operations. This brand provides contactcentersolutions, VoIP, and many other tools. If you want to work with a contactcenter, you can consider looking at JustCall. CCaaS, UCaaS or VoIP? Frequently Asked Questions 1.
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