Balto

JUNE 13, 2022

Employ Guided Contact Center Software. One of the best ways to reduce escalations is to use a guided contact center software solution. When you can analyze contacts in real-time and direct the call flow, it helps improve performance and also helps with training. Get a Demo.

Management 52

Management Contact center software Coaching Contact Center 52

Talkdesk

JUNE 24, 2016

Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. This hack gives our team a real-time view into live calls.

Call flow 51

Call flow Contact center software Engineering APIs 51

SharpenCX

JUNE 28, 2023

Your call center reps will only be as good as the tools you equip them with. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Intuitive, easy-to-use software takes the pressure off your agents to comb through documents or multiple systems for answers.

Call Center 67

Call Center Metrics call center software Contact Center 67

Hodusoft

JULY 19, 2023

Make sure they understand the features, call handling processes, and how to use tools such as CRM integrations and call scripts. Ongoing training and sessions can help agents stay up to date and proficient with the software. Try Our Inbound Call Center Software. Ask for a Free demo!

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Upstream Works

SEPTEMBER 5, 2019

If a customer has already emailed about something and is now calling, you need to have awareness of that email and any other related communications by having visibility across channels and interactions through an omnichannel agent desktop. The post Back to Basics: Contact Center Trending Technology 101 appeared first on Upstream Works.

Contact Center 60

Contact Center Technology Contact center software call center software 60

Balto

SEPTEMBER 7, 2022

Larger contact centers are resoundingly hybrid today, with 60% hybrid employees. Bring Your Contact Center Software Up-to-Date With Balto. It’s time to take your banking or financial service contact center into the 21st century with Balto. Get a Demo.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

Balto

OCTOBER 21, 2022

Along with the right contact center tools, you can improve performance. Balto’s contact center software provides real-time guidance for agents, using AI to help guide conversations for optimal results by getting the call flow right every time. Get a Demo.

Contact Center 52

Contact Center Call flow Contact center software Feedback 52