Call flow Contact center software Knowledge Base 
Hodusoft
JULY 3, 2024
A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”
SharpenCX
AUGUST 18, 2020
With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.
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SharpenCX
AUGUST 18, 2020
With physical shops and workplaces shutting down, consumers were forced to turn to digital channels, like chat, self-help knowledge bases and texting, for support. Download Now: Ask these 101 questions on your next RFP for omnichannel software that supports the experience your customers expect.
Hodusoft
JULY 19, 2023
Call Scripts and Knowledge Base : The Software includes a call script tool and knowledge base that provide access to pre-defined scripts, FAQs, and information archives to help agents respond to customer inquiries accurately and consistently.
Balto
JUNE 13, 2022
Maintain a Deep Knowledge Base and Playbooks. For agents to do their job, they need access to a deep knowledge base that contains the information they need about products, services, and processes. In evaluating your knowledge base and playbooks, you should talk to your agents.
Upstream Works
SEPTEMBER 5, 2019
If a customer has already emailed about something and is now calling, you need to have awareness of that email and any other related communications by having visibility across channels and interactions through an omnichannel agent desktop. Self-service, Knowledge, AI & Bots. Let’s take a look at knowledge portals.
SharpenCX
JUNE 28, 2023
Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. Intuitive, easy-to-use software takes the pressure off your agents to comb through documents or multiple systems for answers. But it’s more than that, too.
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