Hodusoft

AUGUST 4, 2021

Thankfully, HoduSoft, a leader in VoIP communication, has designed hybrid work tools that can let you manage your remote work without hassle. Let’s take a look at some in-built and add-on tools from HoduSoft for seamless remote work. For SMSadd-ons, HoduCC contact center software has Twilio and Telnyx.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Spearline

NOVEMBER 9, 2021

Caller ID, or CLI, provides the receiving end of a call with the number of the calling phone. CLI is often used to identify the caller or the geographic location from which a call originated. CLI is powerful through the lifespan of a customer call. In a virtual hold call flow, customers may be identified by caller ID.

Telecommunications 98

Telecommunications Telemarketing voip CRM 98

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

JULY 9, 2020

So, contact centers need to be more conscious than ever before in offering services to the level that is matched with the expectations of today’s customers. Contact centers need to be more intentional about reducing customer wait times. How can HoduCC – contact center software assist in reducing customer wait times?

Wait times 52

Wait times Contact Center Contact center software call center software 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

JustCall

MARCH 7, 2023

Hosted contact center services have gained immense popularity in the past few years thanks to their ease of deployment and relative affordability compared to old on-premises services. Read on to understand how hosted contact center software can help you achieve superior business outcomes.

Contact Center 52

Contact Center Interactive Voice Response Contact center software contact center solutions 52

NobelBiz

MARCH 22, 2021

More than just a system for controlling inbound and outbound calls, telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. One of the primary advantages of CRM integration with contact center technology is call flow management.

CRM 52

CRM Customer Service Contact center software Contact Center 52

NobelBiz

FEBRUARY 14, 2023

Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. Use call recording and analysis tools to obtain data on disquiet time.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

SharpenCX

JUNE 28, 2023

Give your teams the tools they need to succeed. Your call center reps will only be as good as the tools you equip them with. Sometimes it’s as simple as providing call flows and scripts to guide calls in various scenarios. But it’s more than that, too.

Call Center 67

Call Center Metrics call center software Contact Center 67

Balto

SEPTEMBER 7, 2022

So, it comes as no surprise that one of the primary challenges identified by financial services contact center employees is the easy access of available desktop tools. In fact, one in five contact center employees has listed desktop tools among their top operational challenges for four years in a row.

Contact Center 52

Contact Center Banking Contact center software Average Handle Time 52

Balto

JUNE 13, 2022

Not only do you need to train contact center agents on procedures and processes, but you need to provide them with the information they need to handle customer queries. Most escalation can be resolved if agents have the right tools. Employ Guided Contact Center Software.

Management 52

Management Contact center software Coaching Contact Center 52

Upstream Works

SEPTEMBER 5, 2019

If a customer has already emailed about something and is now calling, you need to have awareness of that email and any other related communications by having visibility across channels and interactions through an omnichannel agent desktop. There are a number of benefits to making these systems talk to each other.

Contact Center 60

Contact Center Technology Contact center software call center software 60

NobelBiz

AUGUST 13, 2024

Call Management Voice Call Management features are the fundamental tools necessary for managing basic call center operations. These features ensure that calls are efficiently handled, routed, and processed, forming the backbone of any call center.

voip 52

voip Call Center Interactive Voice Response Customer Service 52

Talkdesk

JUNE 24, 2016

Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. Winner: Most Valuable Hack.

Call flow 51

Call flow Contact center software Engineering APIs 51

Spearline

APRIL 25, 2019

It is a technology that is often used in contact centers to identify the caller or the geographic location from which a call originated. Contact center software has several fantastic functions which leverage CLI presentation to improve business performance - for both inbound and outbound call flows.

Call flow 40

Call flow Telemarketing Telecommunications CRM 40

NobelBiz

JANUARY 17, 2022

The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52

Balto

OCTOBER 21, 2022

Along with the right contact center tools, you can improve performance. Balto’s contact center software provides real-time guidance for agents, using AI to help guide conversations for optimal results by getting the call flow right every time.

Contact Center 52

Contact Center Call flow Contact center software Feedback 52

Hodusoft

APRIL 17, 2024

Chart Out Entire Call Flow A visual chart of the entire call flow can help in understanding how a majority of calls are likely to start and various individual call transfer options. Recording audio messages does require more than a nice voice and some basic recording tools.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

JustCall

MARCH 7, 2023

What Is Contact Center Analytics? Much like every other department of a business needs analytical insight to function well, so does the contact center. Contact center reporting, and analytics software is a tool that businesses utilize to generate insights for monitoring the call center and agent performance.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

JustCall OverView JustCall provides your teams with the tools which lead to productive conversations. Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

NobelBiz

JUNE 1, 2021

Analytics and reporting tools are watched in real-time from any computing device that is connected. This digital migration to the cloud has been a significant move that has shaken up team collaboration tools. Because the technology is not flexible enough to support new software solutions and novel integrations, the options are limited.

voip 52

voip call center software Contact Center Call Center 52

JustCall

APRIL 3, 2023

JustCall Overview JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises. It provides voice communication solutions that integrate with popular productivity and helpdesk tools. G2 Rating: 4.2

Interactive Voice Response 52

Interactive Voice Response Enterprise call center software Analytics 52

NobelBiz

APRIL 18, 2022

The explanation is simple: a dissatisfied agent with his tools, working circumstances, or hours will never produce a satisfied customer! Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52