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Call flow

contact center workforce

Pindrop Picks Up Another Cybersecurity Award- Early in 2021

pindrop

JANUARY 8, 2021

Passport uses proprietary multi-factor risk-based authentication processes, leveraging thousands of factors including call risk, behavior, device, and voice for the identification of incoming callers. . Passport reduces average handle times by 45 seconds per call. Passport Reduces Average Handle Time and Associated Costs .

Average Handle Time

Average Handle Time contact center workforce Interactive Voice Response Contact Center

Teleworking is happening and it’s changing the employment landscape

Spearline

MAY 30, 2019

Many businesses are building their processes and capabilities to involve and manage remote workers in their call flows. Careful monitoring of network connectivity, and of call quality, particularly audio quality of voice calls, is key to supporting the remote agent.

Telecommunications

Telecommunications Technical Support contact center workforce Call flow

Pindrop Picks Up Another Cybersecurity Award- Early in 2021

Teleworking is happening and it’s changing the employment landscape

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