Talkdesk
JANUARY 16, 2020
Proper call flows are the foundation of an efficient contact center. If calls are not properly routed to the appropriate agent or department, the entire system breaks down. Optimal call routing, also known as call flow, is a game-changing component that can function as avalanche mitigation in a call center.
CX Global Media
OCTOBER 15, 2018
That’s anywhere from historical graphs, looking at call flow data, being able to see packet loss jitter, MOS scores inside our care network as we hand-off to the PSTN or to another partner. That’s why we also, when we can, negotiate high definition audio and our visibility will show you this call is in HD or wasn’t in HD.
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JustCall
MARCH 10, 2023
Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. Here’s everything you need to know about call flows. What is Call Flow?
Fonolo
SEPTEMBER 7, 2021
According to a recent Zendesk survey , around 42% of customers say their definition of bad support is when they get stuck in an automated system that makes it hard to reach an agent. What makes a great call center IVR script? DID YOU KNOW? Get feedback from your front-line team to make sure you’ve covered your bases.
Spearline
DECEMBER 23, 2021
The standard definition of PDD can be defined as: “the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing.” Spearline replicates the exact flow your customer experiences when they place a call. What is post dial delay (PDD) ?
Callminer
OCTOBER 11, 2018
Adding another IP address will create a new business line, which can now be differentiated by the title of the call. A business can definitely lose out on leads by having random people just answering the phone, so you should try to add more IP addresses to get the right person answering the calls. Ed Schnedler @veteransunited.
AWS Machine Learning
NOVEMBER 28, 2022
This pipeline definition encodes a pipeline using a Directed Acyclic Graph (DAG) that can be exported as a JSON definition. The pipeline is highly configurable through pipeline parameters that you can reference and define throughout your pipeline definition. Furthermore, you can give the run a name and description.
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