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Contact center consulting, training and coaching change agent and leading cloud employeeengagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Press Release. ROSWELL, Ga. November 13, 2018 – Robert C. About TouchPoint One.
Without some creative freedom, employeeengagement can take a downward spiral. Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. Agents want to do a good job and solve customers’ issues.
Top Features of Genesys Cloud CX Customer self-service : Allows you to equip your customers to resolve issues faster with multilingual speech-enabled IVR Digital channels : Helps you to quickly resolve customer issues with live chat and email Voice services: Provides public telephony access to your existing Genesys Cloud CX service subscriptions Reporting (..)
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