Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. His role at Talkative sees him work closely with call centers to improve their inbound call efficiencies and conversion rates. The single most undervalued/overlooked call center metric which is not tracked by most contact centers is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

JustCall

MARCH 9, 2023

Such solutions help your business deliver quicker and higher quality services to customers without engaging too many call agents. Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Xaqt

JUNE 1, 2020

When an outsourcer launches a new client or campaign, much time and effort is put into processes such as, designing the customer experience, creating agent scripts and call flows, telephony and infrastructure development, knowledge creation, agent training, QA processes, reporting and analytics.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

JustCall

APRIL 5, 2023

Avaya Is Best-suited for: Companies that want an all-in-one solution and more importantly, want an easy setup Companies that have remote employees , as it’s robust features will let your teams stay productive while working remotely 4.

voip 52

voip Interactive Voice Response APIs Contact Center 52