Call flow Employee engagement Scripts 
Talkdesk
JUNE 18, 2020
ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner.
Hodusoft
AUGUST 4, 2021
Most of the leaders surveyed reported better productivity, customer satisfaction, employee engagement, diversity and inclusion. . Auto dialers increase the efficiency and productivity of agents by automatically managing call flow. McKinsey Survey Hybrid Workforce. Auto dialer. Predictive dialer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vistio
MAY 4, 2022
Employee engagement is a critical pillar of our OneOffice mindset; Vistio is enabling customer-facing employees to put their best foot forward, effectively connecting employee experience and customer experience. How Vistio turns contact center agents into enabled experts.
SharpenCX
JUNE 28, 2023
These certainly aren’t the only call center metrics you can gather. Gartner recommends KPIs across five categories of employee engagement; quality operations; customer satisfaction; loyalty, churn, and retention; and advocacy brand reputation. Your call center reps will only be as good as the tools you equip them with.
Balto
AUGUST 22, 2022
For decades, agents would read from a set-in-stone script, like what you’d find in a Frequently Asked Questions section of a website. Agents were unable to veer from the script. Without some creative freedom, employee engagement can take a downward spiral. Agents want to do a good job and solve customers’ issues.
Enghouse Interactive
APRIL 28, 2019
Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Cost Savings – Ongoing management enables the organization to continually fine-tune processes, call flow scripting, special offer handling and other mission critical responses.
Enghouse Interactive
MAY 21, 2019
Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Cost Savings – Ongoing management enables the organization to continually fine-tune processes, call flow scripting, special offer handling and other mission critical responses.
Expert insights. Personalized for you.
63 
Let's personalize your content