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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Customer feedback channel: IVR systems collect customer interaction data from the conception of a call. An IVR should be able to integrate entertainment, education, and sales initiatives. Features like real-time messaging and call-monitoring should be mandatory. This can help a business identify user behaviors and requirements.
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