Call flow Events Self service 
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”
Talkdesk
MAY 29, 2020
Its intuitive interface combines a “clicks, not code” philosophy with a rich library of pre-packaged drop-in components, which allows PowerDMS to move fast when adapting IVR messages and call flows, resulting in shortened implementation times. “We These tactics will strengthen the PowerDMS self-service strategy.
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Interactions
FEBRUARY 6, 2020
They discovered that humans don’t actually recall events in their entirety, but rather the snapshots of the most intense moments become a memory. Customers are instantly greeted with “How May I Help You” easing the stress and frustration of failed self-service. How do you create a positive peak in CX? .
Noble Systems
APRIL 3, 2020
A modern IVR service can ensure that during these peak times, messages and menu options can be quickly and easily modified. Today, IVRs are revolutionizing the customer journey with clear messages that reflect the organization’s brand, providing an effective self-service tool. Improving the Customer Journey.
3CLogic
JULY 30, 2019
This hybrid deployment puts the control of IVR workflows and the overall customer journey into the hands of those responsible for customer service outcomes, where it belongs. Easily identify bottlenecks , drop-offs, under-utilized options in call flows with analytics.
Upstream Works
SEPTEMBER 5, 2019
A dictionary will tell you that context means: “the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood and assessed.” Self-service, Knowledge, AI & Bots. Contextual Data, Integrations & Analytics. So how do you know if you’ve got a solid plan of attack?
3CLogic
JULY 30, 2019
This hybrid deployment puts the control of IVR workflows and the overall customer journey into the hands of those responsible for customer service outcomes, where it belongs. Easily identify bottlenecks, drop-offs, under-utilized options in call flows with analytics.
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