Callminer
OCTOBER 11, 2018
With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Cory holds an MBA in Logistics and Finance from the University of Tennessee. The most undervalued and commonly overlooked call center metric is…”. Agent Redundancy Rating.
JustCall
MARCH 10, 2023
Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. Here’s everything you need to know about call flows. What is Call Flow?
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NobelBiz
NOVEMBER 26, 2024
This unified system handles complex outbound, inbound, and blended campaigns across eCommerce, customer service, technical support, collections, healthcare, and finance. NobelBiz Omni+ excels in offering these customizations, enabling businesses to tailor call flows for maximum effectiveness.
Calabrio
APRIL 11, 2025
Process navigation: Cover the standard operating procedures for common interaction types, including proper call flows, accurate logging requirements, basic troubleshooting guides, and critically, how and when to escalate an issue. switching from chat to call). PCI-DSS in finance, HIPAA in healthcare).
Talkdesk
JUNE 18, 2020
Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.
Interactions
APRIL 14, 2021
As AI and automation continue to reshape the accounts receivable management industry, a new wave of regulations have been released by the Consumer Finance Protection Bureau, such as the recent amendments to Regulation F to prevent false or misleading representations or harassment by outbound dialers.
Certified Languages International
JUNE 26, 2023
Nor do they have a stake in the game, so borrowers are more likely to be forthcoming about their finances. Interpreter protocols are a set of best practices interpreters use to navigate any situation they’re presented with — from managing call flow to handling disruptions to asking for clarification and maintaining transparency at all times.
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