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Process navigation: Cover the standard operating procedures for common interaction types, including proper callflows, accurate logging requirements, basic troubleshooting guides, and critically, how and when to escalate an issue. switching from chat to call). This is one of the effective call center training ideas.
In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Not having a proper call-back infrastructure: Take the time to work out the callflow of inbound calls.
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