Call flow Healthcare Self service 
The Northridge Group
MARCH 28, 2022
The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.
Uniphore
JANUARY 21, 2022
Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Myra Golden Media
APRIL 11, 2023
AI can free your agents to focus on complex customer issues and provide personalized service. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.
Calabrio
APRIL 11, 2025
Process navigation: Cover the standard operating procedures for common interaction types, including proper call flows, accurate logging requirements, basic troubleshooting guides, and critically, how and when to escalate an issue. switching from chat to call). PCI-DSS in finance, HIPAA in healthcare).
Hodusoft
JANUARY 18, 2023
Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.
Uniphore
OCTOBER 21, 2021
The integration of Jacada’s business user friendly UX that drives both self-service and agent- assisted interactions with Uniphore’s industry-leading CA platform bridges the gap between legacy systems of contact center process automation and modern-day automation powered by AI. Enhanced Self Service with Multimodal Capabilities.
EPIC Connections
FEBRUARY 19, 2019
Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. This redesign enabled the company to: Shift 150,000 calls per year to self-service. We solved it! We solved it! We solved it!
Expert insights. Personalized for you.
128 
Let's personalize your content