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Chart Out Entire CallFlow A visual chart of the entire callflow can help in understanding how a majority of calls are likely to start and various individual call transfer options. This will help organizations to be prepared for all eventualities.
IVR CallFlows The IVR callflow is an important element that drives an efficient IVR system. IVR callflows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. What are the benefits of IVR callflow?
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