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These organizations are “tax speak” for chambers of commerce, trade associations, realestate boards, professional associations, some sports leagues, boards of trade and business leagues.
This cloud-based phone system re-routes calls to the right department/individuals without any manual intervention of a receptionist. Advanced call routing, in this sense, addresses a major gap in support quality. It decreases the customer waitingtime and improves first-call resolution. Multi-level IVR .
IVR CallFlows The IVR callflow is an important element that drives an efficient IVR system. IVR callflows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. This is what automates the routing process.
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