Call flow Self service Upselling 
SmartAction
SEPTEMBER 16, 2020
What are the types of applications/calls that make the best use of AI self-service? Invariably these calls (or chats) are transactional in nature. If it involves asking questions, gathering information then taking action or passing to a live agent to finish the call, it’s perfect for automation.
Enghouse Interactive
SEPTEMBER 3, 2021
Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities. Increases productivity by improving call flows.
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SmartAction
SEPTEMBER 14, 2020
What are the types of applications/calls that make the best use of AI self-service? Invariably these calls (or chats) are transactional in nature. If it involves asking questions, gathering information then taking action or passing to a live agent to finish the call, it’s perfect for automation.
Transparent BPO
AUGUST 20, 2019
Worse, some companies are cutting their contact centers altogether, considering them less relevant in this age of digital self-service. But what if you could turn your customer service contact center from cost to profit? In fact, what if it could become one of the largest revenue generators in the entire company?
EPIC Connections
SEPTEMBER 10, 2018
RFP processes are known to drag on, and vendors are known to influence and upsell buyers, losing clients in a maze of features and functions that can result in multi-million-dollar solutions when a simple ACD (Automatic Call Distribution) function would have done the job. Service Level Objectives. Inbound call services.
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