3CLogic

APRIL 20, 2021

It’s no surprise then that leading companies are adopting voice self-service solutions in addition to their IVR solutions to not only manage call volume but provide a higher quality of customer service and improve call agent performance. Overview of Interactive Voice Response (IVR) and Voice Self-Service.

Self service 52

Self service Interactive Voice Response Call flow Contact Center 52

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? The actual use cases can be all over the map.

Virtual Agent 88

Virtual Agent Self service outsourcing Call flow 88

3CLogic

AUGUST 18, 2020

In addition to basic connector functionality, a hybrid cloud contact center can provide the best of both worlds – the comfort of using your existing environment, known call quality, and security protocols with the feature flexibility only a cloud solution can provide.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Noble Systems

APRIL 3, 2020

Today, IVRs are revolutionizing the customer journey with clear messages that reflect the organization’s brand, providing an effective self-service tool. Ongoing IVR testing of the call-flow manager is important to ensure that you continue to enhance the customer journey, rather than annoy customers with an ineffective IVR.

Interactive Voice Response 90

Interactive Voice Response Call flow Abandon rate Contact Center 90

Uniphore

OCTOBER 21, 2021

This merger adds a new level of best-in-class automation to real-time agent-assisted interactions, and a superior agent performance and customer experience. Enhanced Self Service with Multimodal Capabilities. Superior Business User Friendly UX. Attended and Unattended RPA.

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75

EPIC Connections

FEBRUARY 19, 2019

Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. This redesign enabled the company to: Shift 150,000 calls per year to self-service. We solved it! We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? The actual use cases can be all over the map.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45

3CLogic

MAY 26, 2022

Effective customer experience management empowers your virtual agents to support each customer as an individual. Here are three transformative solutions we recommend: Voice-Enabled Self-Service & AI — As a contact center manager, you can design call flows that significantly speed up resolution time.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

JustCall

APRIL 5, 2023

Top Features of Avaya Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. This ensures that the inbound calls always reach the correct person/department.

voip 52

voip Interactive Voice Response APIs Contact Center 52