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Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance servicelevels of various aspects of callcenters, including training, analytics, fraud detection, agent assistance, etc.
Useful features Call Routing Call Recording Call Management Blended CallCenterCall Logging, VirtualCallCenter, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?
The ability to swiftly and effectively grow your callcenter. Establish on-site or virtualcallcenter teams. Dashboarding and reporting options for actionable callcenter data. In addition, a cloud-based CCaaS solution should improve team structure and callflow management.
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