Call flow Study Virtual Agent 
SmartAction
SEPTEMBER 16, 2020
Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.
EPIC Connections
FEBRUARY 19, 2019
Successfully implementing any automation technology requires that you first design smart processes and call flows to reach the end goal of increased efficiencies and lower operating costs. A case study: A major financial company had automation, but the system was outdated. We solved it! We solved it! We solved it!
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3CLogic
APRIL 20, 2021
First and foremost, voice self-service can help you resolve caller issues quickly without having to chat live with an agent — enabling your agents to focus on specialized and more complex calls. But leaving your call routing to voice bots can lead to disaster if you don’t implement a smart system.
3CLogic
MAY 26, 2022
According to Adobe’s study into digital trends, many organizations are feeling the effects of not prioritizing the customer experience. In Adobe’s study, senior executive respondents agreed the events during this time rewired customers to be digital-first. Why Customer Experience Management Is Important.
SmartAction
SEPTEMBER 14, 2020
Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.
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