Call flow Surveys Telecommunications 
Spearline
JANUARY 25, 2022
Remember that feedback can be positive or negative, and can come in many forms such as surveys, scorecards and KPIs. Measure the amount of latency your customer experiences on a call As mentioned above, latency on a call is a key source of frustration for a customer when on the phone with an agent.
Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We take this approach when developing call flows, in our interactions in leadership development and in teaching leaders how to use this approach with their people. Cable/Satellite Provider.
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Spearline
NOVEMBER 24, 2021
The situation is especially challenging if one, or both, of the callers have pronounced accents, which often happens on international calls. A survey* in January 2021 by IDC noted, “global business leaders rate latency a higher priority than speed.” Latency matters. So, what exactly is latency? Download your free copy.
Spearline
FEBRUARY 17, 2022
The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. This survey stated that, “global business leaders rate latency a higher priority than speed.” In November, we wrote about why latency matters.
Spearline
FEBRUARY 17, 2022
The importance of measuring latency Does your organization know how to measure latency on a call? The same article also referenced a survey from January 2021 by IDC. This survey stated that, “global business leaders rate latency a higher priority than speed.” In November, we wrote about why latency matters.
JustCall
FEBRUARY 6, 2023
Cloud phone systems are business communication solutions that let contact centers make and receive calls over the internet. Since the phone calls are managed in the cloud, your resources are freed up from expensive hardware or telecommunication equipment. Its offerings fuse outbound, inbound, and omnichannel call flow.
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. In our survey, 46.7% Key word: opportunity.
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