article thumbnail

Meet NOVA, SmartAction’s NEW Virtual Agent Platform

SmartAction

Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. Our new agent design platform has a myriad of exciting new design features that give businesses the power to access and edit their call flows in a user-friendly interface, with exciting additional upgraded technologies!

article thumbnail

Human-Centered Design is the Heart in Intelligent Virtual Agents

SmartAction

Relief is just on the horizon of the phone call he’s placed — that relief being roadside assistance coming to the rescue with a jump or a tow. It takes the “smart” virtual agent a whole minute to ask him what’s wrong. The way to convince them is with human -centered design when mapping out your call flow.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Human-Centered Design Is the Heart of Intelligent Virtual Agents

SmartAction

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.

article thumbnail

A Call Flow Reality Check

VirtualPBX

Now, in the 2020s, call centers are turning to tools like AI and virtual agents to navigate customer support. Think of call flows like the age old acronymKeep It Simple, Stupid. Creating a Call Center Flow That Works. Identify your most common call reasons. Your call flow is just that, a flow.

article thumbnail

A Human-Centric Approach to Virtual Agents Changes the Game For Customer Satisfaction

SmartAction

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.

article thumbnail

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Prerequisites.

article thumbnail

A Human-Centric Approach to Virtual Agents Changes the Game For Customer Satisfaction

SmartAction

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. When designing your call flow, there are some essential things to keep in mind to provide an optimized experience.