ScreenSteps Call Center

AUGUST 31, 2020

We know that re-watching a 90-minute webinar isn't always easy, so our team went through the highlights in less than 20 minutes. The video below is jam packed with key points that will help you improve your call center guides, call flows, protocols, and scripts.

Call Center 52

Call Center Call flow Scripts 52

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Your contact numbers support sales orders and customer management and when they are “down” your business is not generating revenue and may be losing customers.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Enghouse Interactive

FEBRUARY 9, 2021

If desired, the call flow can be routed to live agent support. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . . Find out more by registering for our upcoming webinar: . AI-Enabled Self Service (34.8% planned, 38.7%

Contact Center 68

Contact Center Self service Chatbots Gamification 68

Monet Software

AUGUST 27, 2020

Reviewing these contacts specifically is a powerful, efficient alternative to endless random monitoring and can prompt changes in call flow and scripting, agent resources, training and other quality-improvement tactics. Watch the on-demand webinar here. . Outliers will exist for nearly every metric. Test & Monitor.

Quality management 62

Quality management Call Center Management Call flow 62

ProProfs Blog

DECEMBER 22, 2020

You can use this feature to update customers and site visitors about upcoming offers, flash sales, product upgrades, new webinar dates and more. Improve your call flow management. Work on reducing call hold times. What are the top live chat training tips for your call center to improve CX?

Contact Center 130

Contact Center Call Center Feedback Wait times 130

Balto

JULY 27, 2023

If you don’t want to read them, check out our webinar recording here !) Complex, large-scale conversational AI deployments can take a long time to build out the call flows or fine-tune the existing call flows. This shouldn’t scare you away from AI.

Contact Center 52

Contact Center Call flow Interactive Voice Response Metrics 52

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

FEBRUARY 27, 2024

One of the primary advantages of CRM integration with contact center technology is call flow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Certified Languages International

DECEMBER 8, 2019

LSPs that handle a lot of test calls know that preparation is key. Check to see if they attend CMS webinars, stay apprised of CMS communications, cultivate contacts within CMS, and conduct their own internal CMS test calls. Responsive. Good communication and responsiveness go hand in hand.

Call Center 52

Call Center Scripts Education Call flow 52

3CLogic

AUGUST 4, 2022

These are repeatable tasks you can call upon to do everything from creating an incident to authenticating a user. 3CLogic’s newest low-code/no-code solution, which will be released in fall 2022, allows you to easily drag and drop templated operation handlers into your call flow that can draw upon all contextual information about customers.

Interactive Voice Response 52

Interactive Voice Response call center solutions Call flow Call Center 52

Hodusoft

FEBRUARY 29, 2024

As per data from Webinar Care, nine out of every ten customers expect interaction with brands across multiple channels. This situation underscores the urgent need to establish a structured call center with dedicated resources and robust call center software.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52

JustCall

MARCH 10, 2023

3CX If you would rather opt for a business communications solution that is app-free, you should implement 3CX for unified communications.

voip 40

voip APIs contact center solutions Contact Center 40