NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

AWS Machine Learning

SEPTEMBER 11, 2024

Customer experience Generative AI can analyze large volumes of customer service data, like call logs and support tickets, and identify patterns in issues customers frequently report. You can explore more customer stories and case studies at Generative AI Customer Stories to learn how customers are using AWS generative AI services.

Technology 81

Technology Engineering contact center solutions Scripts 81

NobelBiz

SEPTEMBER 3, 2024

’ Read Case Study Ways to Measure Low Call Center Productivity To effectively address productivity challenges, it’s crucial to accurately measure and monitor the performance of your call center. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 98

Call Center Morale First call resolution Abandon Call 98

NobelBiz

SEPTEMBER 17, 2024

Key Features Integrations Call Management : Features like call queuing, call forwarding, and shared call inboxes. Ideal for managing large call volumes in sales and support teams. Call Routing : Directs calls to the right agent based on skill set, customer location, or time of day.

voip 52

voip CRM Contact Center Analytics 52

NobelBiz

SEPTEMBER 24, 2024

A strong Nextiva alternative will provide automated call logging, workflows, and reporting. Features like automated call transcriptions, follow-up reminders, and lead scoring can reduce the workload for your team and increase productivity. ’ Read Case Study How is NobelBiz Different and Better?

voip 52

voip Interactive Voice Response CRM Contact Center 52

NobelBiz

JULY 16, 2024

Analytics can reveal patterns in customer behavior, such as the times of day they are most likely to answer calls. By aligning your calling times with these insights, you can increase your chances of making contact and engaging with prospects. NobelBiz Call Log Analytics – Supervisor Dashboard 6.

Outbound sales 52

Outbound sales Sales CRM Contact Center 52

NobelBiz

OCTOBER 8, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Seamless CRM Logging NobelBiz’s hybrid dialer solution offers seamless integration with popular CRM systems, ensuring all call data is logged in real time.

Outbound sales 52

Outbound sales Sales CRM Call Center 52