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Call centers gather data from calllogs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.
Customer experience Generative AI can analyze large volumes of customer service data, like calllogs and support tickets, and identify patterns in issues customers frequently report. This insight allows operations teams to proactively address common problems before they severely impact customers.
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