ProProfs Blog

MAY 1, 2020

Both these brands have countless features in customer service stories , case studies , and journals. . Consolidated customer helpdesk to compile all kinds and customer communication such as Email, messages, chats, and call logs, etc. Quality management. Product and Technical Skills. Proactive support.

Customer Service 128

Customer Service Customer Support Education Feedback 128

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. Once this is complete, the team reviews the call logs to ensure they’re maintaining the necessary standards in line with the standard they established for the category of calls.

Calibration 52

Calibration Call Center Call Logging Quality management 52