Average Handling Time Tips: 14 Ways to Cut AHT Without Ruining CX
Babelforce
JUNE 10, 2021
So – make sure your agents can easily access your CRM to add notes during a call and be sure to store call logs and post-call contact within the CRM *automatically*. #5 Consider the customer who tries to use a chatbot for help, then decides to call your contact center for more information.
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