Call Logging Coaching Morale 
Momentum Telecom
FEBRUARY 5, 2025
Accept that you will need to move past basic call metrics Some organizations track basic metrics like total calls or average handle time. With this level of detail, you can pinpoint why calls might be running longer or where callers are more likely to abandon. This gives you full visibility into every single call.
aircall
MARCH 7, 2017
If you can demonstrate to agents the importance of their after call work for the call center as a whole, they’ll be more likely to give ACW their full attention. The sooner agents assimilate this knowledge and expertise, the sooner the process of after call work will become second nature. Coaching booster shots.
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Expivia
FEBRUARY 26, 2024
Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries. This support helps agents resolve queries faster and more accurately, improving both customer satisfaction and agent morale.
aircall
MARCH 7, 2017
If you can demonstrate to agents the importance of their after call work for the call center as a whole, they’ll be more likely to give ACW their full attention. The sooner agents assimilate this knowledge and expertise, the sooner the process of after call work will become second nature. Coaching booster shots.
NobelBiz
OCTOBER 8, 2024
Power Dialing Mode: For those who prefer a more hands-on approach, agents can dial one number at a time, giving them control over their calls while still benefiting from reduced wait times. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Humana deployed artificial intelligence software trained to detect conversational cues, to coach call-center agents and supervisors, in real-time, when calls with customers were going awry. They can also upload their call notes directly to the CRM to share updates with the entire team.
Interaction Metrics
MARCH 20, 2025
Trusted by 1,000+ global brands (including Foot Locker and Jack in the Box), it uses an in-house LLM to unify surveys, social media, call logs, email, and chat transcripts in one place. Features like automated recovery workflows slash response times by 50%, while Voice of the Employee tools tie internal morale to customer satisfaction.
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