Call Logging Conference Contact Center 
InGenius
JULY 16, 2018
Productive reps are the backbone of any contact center. But when you’re dealing with a large volume of calls, even the smallest inefficiencies can add up. Common pain points like repetitive data entry, clunky call transfers, and complicated call-wrap up can all decrease agent productivity and employee satisfaction.
InGenius
SEPTEMBER 3, 2019
If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Call Logging. Call Recording. Call Reports. Call Transferring.
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Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Know the latest call center trends. Track all of the important call center metrics. Social media.
Spearline
OCTOBER 5, 2021
Pinpoint failures, identify patterns, and share information using our detailed call logs. Monitor the performance of your entire telecommunications infrastructure and benchmark your performance against others in your industry using our advanced reporting features. It’s the ability to go in and create those calls.
InGenius
NOVEMBER 5, 2019
Dreamforce 2019 , the annual Salesforce conference, is almost upon us! Always held in San Francisco, this year the conference will be from November 19-22. In addition to our standard features like screen pop, automated call logging, and screen transfer, there are a few new integrations we'll be demoing.
NobelBiz
APRIL 12, 2021
And how can contact centers benefit from it? A softphone is a software that enables users to make phone calls over the Internet via their device or smartphone. As opposed to having a traditional switchboard, this lowers the cost of making phone calls. What are the advantages for Contact Centers?
Noble Systems
NOVEMBER 17, 2020
For contact centers, CTI (Computer Telephony Integration) is a key component to mixing up a competitive advantage by providing memorable experiences that build loyalty and keep your customers coming back. The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) Conclusion.
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