JustCall

JANUARY 30, 2023

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Call and text globally – OpenPhone lets you make calls and send texts nationally and internationally.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise Call Logging 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. This feedback is then recorded in the analytics dashboard to assess agent performance. Number of participants is restricted to 40 in the Professional Plan.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

JANUARY 20, 2023

Call recording – Record and monitor agent calls to improve quality and performance. Feedback on JustCall from Real-World Users First Review : “Best call and SMS application for Zoho.” Call forwarding – Forward office calls so agents can serve customers even when they are out of the office.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

aircall

MAY 21, 2021

You have to do more than read about them, analyze them, and talk about them during a conference call. Leverage cloud phone system features to respond more quickly to customer calls to cut down on wait times and callbacks. Implement automated survey software to gather customer feedback and gauge satisfaction.

Journey mapping 62

Journey mapping Sales Call Logging CRM 62

JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Feedback on JustCall from Real-World Users. Screen recording – Record screens and calls for quality training.

voip 52

voip APIs CRM Enterprise 52

aircall

JANUARY 19, 2021

Holding conference calls. Calling for help in an emergency. A basic business phone system typically comes with several voice-calling features such as voice mail, call routing, and call recording. A simple log-in process connects them to all their digital sales tools at a glance. Call logging.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

AUGUST 18, 2022

By activating the DND feature, your team can accept voicemails or transfer the call to another staff who is available to take it. As collaborative working becomes popular, conference calls have become fairly normal for all businesses. All in all, call recording is a highly utilitarian feature for VoIP calls.

voip 52

voip Interactive Voice Response outsourcing Engineering 52

Dialer 360

JANUARY 8, 2019

The services dedicated to living chat, email and call logging. The purchase history, feedback surveying ticket any many more. An immensely helpful to call center reps and managers alike. The system will let your reps and save time and effort during a call. Also, able to hold calls warm transfer them and queue them.

Contact Center 22

Contact Center Call Center Call Logging voip 22