Call Logging Conference Metrics 
InGenius
SEPTEMBER 3, 2019
Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Call Reports. Conference Call.
Callminer
AUGUST 6, 2019
Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. Track all of the important call center metrics.
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JustCall
FEBRUARY 13, 2023
With the help of business phone features like seamless call forwarding, your employees can stay connected to your clients irrespective of their location. Collaboration tools and free or paid conference calls help your team stay on the same page no matter where they are.
aircall
NOVEMBER 4, 2016
You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Computer telephony integration enables video and conference calling, whisper coaching, and file transfers.
Hodusoft
FEBRUARY 8, 2023
The voicemail feature also contributes to employee productivity as they do not need to worry about missing an important call when they are busy. Conference calling Conference calling is a useful feature for insurance businesses for conducting meetings with clients or team members who are located in different areas.
Noble Systems
NOVEMBER 17, 2020
Call center agents can receive calls directly through their workstation, and integrated softphones let them place outbound calls. The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) without needing a separate device. in one common agent interface.
JustCall
APRIL 4, 2023
Collaboration Conference calling, screen sharing, and team collaboration tools. Analytics and Reporting Analytics and reporting features such as call logs and call tracking. Analytics and reporting features include real-time monitoring, call center performance metrics, and customer journey analysis.
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